1. Definitions and Scope

For the purposes of this agreement, the following definitions apply:

• "User" or "Customer" refers to any person accessing and/or using the services provided by Bouncyga.
• "Service" refers to all online services, products and related offers available on our website.
• "Agreement" means this User Agreement which includes all policies mentioned herein.
• "Data" refers to any personal information, contact details, or other identifiable information that you provide in the course of using our services.

This Agreement applies to all visitors, customers, and any other individuals or entities that use the website.

2. General Terms of Usage

Access to the website is provided free of charge, subject to the following conditions:

• You agree to provide accurate, current and complete information when required.
• You will not misuse the website or interfere with its security and proper function.
• You are solely responsible for any activity conducted through your account, and you agree to notify us immediately if you suspect any unauthorized use.
• All content published on the website is protected by intellectual property rights and may not be reproduced or distributed without explicit permission.

Violating any of these terms may result in suspension or termination of your account.

3. Shipping Information and Delivery

We offer nationwide shipping through reputable carriers such as Royal Mail and Parcelforce. The following details outline our shipping terms:

• Shipping Charges: A minimum shipping fee of £5.00 will apply for standard delivery. Depending on weight, distance, and special service requirements, additional charges may be incurred.
• Delivery Time: Standard shipping usually takes between 3 to 7 business days. Express shipping options are available at additional costs, with delivery expected within 1 to 2 business days.
• Tracking: Once your order is dispatched, you will receive a confirmation email with the tracking details provided by the carrier. You can track your shipment directly on the carrier’s website.
• Address Accuracy: Please ensure that the delivery address provided is correct. We are not responsible for delays or failed deliveries due to inaccuracies in the address details submitted.
• Special Delivery: For oversized or fragile items, specific shipping arrangements may be required. These will be communicated on a case-by-case basis.

All shipping procedures are designed to comply with relevant national standards and consumer protection guidelines, ensuring a secure and reliable delivery process.

4. Payment Procedures

Payments for orders placed through our website must be made at the time of purchase using one of the available payment methods. We accept a variety of payment options to accommodate the diverse needs of our customers:

• Credit and Debit Cards: We accept major credit cards such as Visa, MasterCard, and American Express. Transactions are processed securely through our certified payment gateway.
• Online Payment Systems: Options such as PayPal are available. Your details are handled with a focus on security and privacy.
• Other Payment Methods: Depending on your location or promotion, additional payment methods may be offered. All such options are subject to final approval and verification.

All prices listed on this website are in British Pounds Sterling (£) and are inclusive of applicable taxes unless stated otherwise. Payment data is processed in compliance with industry-standard security protocols, ensuring your financial information is always safeguarded.

By providing payment details, you confirm that you are authorized to use the chosen payment method and agree that the payment instructions are accurate and valid.

5. Shipping Returns and Refund Policy

We are committed to ensuring our customers are fully satisfied with their purchases. In the event that you wish to return a product, please review the following guidelines which are in full accordance with the applicable consumer laws:

• Return Period: You have the right to return items within 14 calendar days from the date of the delivery receipt. This period applies to most consumer goods as stipulated by local consumer rights legislation.
• Condition of Goods: Goods must be returned in their original condition, with all packaging and accompanying documents intact. Products that show signs of misuse or damage may not be eligible for a full refund.
• Return Process: To initiate a return, contact our customer service using the details provided below. Upon approval, you will be furnished with a return authorization number and detailed instructions on how to proceed with the shipment. Please note that return shipping costs may be the responsibility of the customer unless it is proven that the delivered item was incorrect, damaged, or faulty.
• Refunds: Once we receive and inspect the returned product, a refund will be processed within a reasonable timeframe. The refund will be credited to the same payment method used during the purchase. Refunds for items sent back in an unsatisfactory condition may be subject to a fee deduction to cover processing costs.
• Exclusions: Certain items, particularly personalised or perishable goods, may not be eligible for returns. In such cases, these products will be clearly marked on their respective product pages.

In situations where a dispute arises regarding returns, we will endeavour to resolve the matter amicably in line with consumer protection guidelines provided by national legislation.

6. Privacy Policy and Data Protection

Your privacy is of paramount importance to us at Bouncyga. We process your data in a responsible and transparent manner, ensuring compliance with applicable data protection regulations including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This section outlines our commitments and procedures related to data privacy:

• Data Collection: We may collect personal data including your name, address, email address, telephone number, and payment details when you place an order, register on our site, or interact with our customer service.
• Purpose of Data Collection: Data collected is used solely for processing orders, communicating with you about your transactions, and continually improving our services. We may also use your information to notify you about new products, promotions, or special offers, but only with your explicit consent.
• Data Retention: Your data will be stored securely for as long as necessary to fulfil the transactions and comply with legal obligations. If you wish to request the deletion of your personal data, please contact our data protection officer using the details below. All deletion requests will be processed in accordance with the statutory deadlines.
• Data Security: We deploy advanced security technologies and practices such as encryption, firewalls, and secure socket layers (SSL) to prevent unauthorized access or disclosure of your data. In the unfortunate event of a data breach, we will promptly communicate with affected individuals in line with legal requirements.
• Your Rights: You have the right to access, rectify, restrict, or object to the processing of your personal data. Additionally, you may request the portability of your data or the deletion thereof. Kindly contact our support team using the below contact macros to exercise these rights.

Our privacy practices are permanently reviewed and updated to reflect new regulatory developments or technological improvements. For further information about how we manage your personal data, please consult additional guidance provided upon request.

7. Cookie Policy and Tracking Technologies

Bouncyga uses cookies and similar tracking technologies to enhance the user experience, personalise content, and analyse our website traffic. Cookies are small text files stored on your device when you visit our website. The use of cookies is integral to our operations, and the following details explain how they function:

• Types of Cookies: We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until deleted or until a set expiration date. These cookies allow us to remember your preferences and improve your browsing experience.
• Purpose of Cookies: Cookies enable functionality such as maintaining your session, collecting usage data to improve website navigation, and delivering relevant advertisements in compliance with advertising best practices as recommended by Microsoft Advertising. They also help us understand how you use our website, ensuring continuous improvement in our services.
• Consent: By continuing to use our website, you consent to the use of cookies. Should you wish to change your cookie settings at any time, you are encouraged to adjust your browser settings accordingly. Additional information on managing cookies is available within your browser preferences.
• Cookie Link: For further details about specific cookies and their functions, you may review our comprehensive cookie information page available at Cookie Policy. However, we note that our internal guidelines ensure there are no disruptions to your website usage should you choose to modify your cookie settings.

Your continued use of our website after any modifications constitutes your acceptance of the revised terms.

8. Limitation of Liability and Disclaimers

The services provided by Bouncyga are on an "as is" and "as available" basis. We shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website, including errors or omissions in the content provided. All potential risks associated with the use of our website and products are hereby disclaimed.

No warranty, whether expressed or implied, is made regarding the reliability or accuracy of any content available. Users assume full responsibility for any decision made based on the information found on our website. In limited circumstances, our liability for any claim related to this agreement will not exceed the total amount paid by you for the applicable products or services.

9. Contact Information and Updates

If you have any questions or concerns regarding these Terms and Conditions, our Privacy Policy, or any other aspect of our services, please contact us using the following details:

• Telephone: 1822689262
• E-mail: [email protected]
• Postal Address: 15, South Side, BS49 5BS, Bristol, United Kingdom

Please note that we reserve the right to update and modify these terms at any time without prior notice. It is your responsibility to check for any changes periodically. Continued use of our site following the publication of updates constitutes acceptance of the new terms.

All updates to this agreement will be effective as of the publication date and shall be binding from that moment forward.

10. Final Provisions

This Agreement and all related policies constitute the entire understanding between you and Bouncyga and supersede any previous agreements or understandings relating to your use of our services. If any provision of this Agreement is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

You agree that any disputes arising under or related in any way to these terms shall be subject to the exclusive jurisdiction of the courts in Great Britain, and you consent to such venue for any legal proceedings.

Thank you for taking the time to review our Terms and Conditions. We strive to maintain transparency and security and are dedicated to providing you with a fair, safe, and enriching shopping experience. By using our services, you affirm your understanding of and agreement to these terms.

By continuing to access Bouncyga, you acknowledge that you have read, understood, and agree to be bound by this User Agreement in its entirety as of 12-02-2025.